Consumer Terms of Sale - Orchids Lux Home Terms and Conditions

Consumer Terms of Sale

1) Who these terms apply to

  1. User: Retail purchases for personal use (not resale)
  2. Website: orchidsluxhome.com & partners.orchidsluxhome.com
  3. Entity: Orchids America Inc. (“Orchids,” “we,” “us,” “our”)

2) Shipping & Delivery

  1. Short version: Orders ship from the DFW, Texas in 1–3 business days (Mon–Fri). If we can’t ship when promised, we’ll email you to approve a new date or choose a full refund.
  2. Processing times:
    1. In-stock: 1–3 business days.
    2. Holidays/peak: 3–5 business days.
    3. Backorders: As per ETA noted on your order confirmation.
    4. Furniture orders: 10-12 business days
    5. We do not ship on weekends or U.S. federal holidays.
  3. Rates & thresholds: Rates apply to standard ground shipping in the contiguous U.S.
    1. Order Value | Shipping Rate
    2. Upto $9.99 = Free Shipping
    3. $10 - $199.99 = $15
    4. $200 – $299.99 = $20
    5. $300 & Over = Free Shipping
    6. Charged at carrier-calculated rates, after you've placed an order we will will email you a quote and charge on dispatch: Canada, Mexico, Alaska, Hawaii, Puerto Rico, U.S. Minor Outlying Islands and U.S. Virgin Islands.
  4. Transit & carriers:
    1. Estimated delivery dates appear in your shipping confirmation email and come from the carrier; they’re not guaranteed
    2. Furniture Orders: Delivery inclusive of Threshold Delivery Service (delivery to the first dry area inside the home). 
    3. Orchids Lux Home reserves the exclusive right to determine the freight carrier for all shipments.
  5. Where we ship from Dallas, TX and Houston, TX.
  6. Delays: If there’s a delay beyond the stated timeframe, we’ll email you.
  7. International: For international orders, please email hello@orchidsluxhome.com for a manual quote. Import duties/taxes are paid by the customer.

3) Returns & Exchanges

  1. Short version: 30-Day Satisfaction Guarantee. Start a return through our Return Request Form. Return unused, unwashed items within 30 days of delivery. We charge $30 per return (per order) for most items and $50 for oversized items. If we sent a defective or incorrect item, returns are free.
  2. What can be returned
    1. New condition only: unused, unwashed, unassembled, and returned with original packaging and hardware. If returned damaged or altered, you will be charged the full merchandise value.
    2. Bed sheets & other hygiene-sensitive items: returnable only if unopened and seals are intact (unless defective).
    3. Non-returnable (Final Sale Items): Furniture, swatches, sale/clearance, and personalized/monogrammed items.
    4. Items damaged on arrival (DOA): contact us within 7 days of delivery with photos via the Return Request Form.
    5. We suggest to keep all original boxes and packing materials until the claim is resolved
  3. Return window: Request a return within 30 days of delivery.
  4. How returns work
    1. Start a return via the Return Request Form: https://zfrmz.com/Zm8FCXfZ0KBFywMo1Qnf.
    2. We issue a prepaid label.
    3. A $30 fee applies to most returns (per order#); $50 for oversized items.
    4. Ship the item within 14 days of label issue.
    5. Defective/incorrect items: no fee (we cover shipping).
  5. Refund timing: Refunds are issued to the original payment method 7–10 business days after we receive and inspect the return. Shipping charges are not refundable.
  6. Exchanges: For a different color/size, the fastest method is to request a return and place a new order.

4) Payment Terms

  1. We accept full Payment before Dispatch of order.
  2. We accept
    1. Credit and Debit Cards
    2. Buy Now and Pay Later via Affirm.
      1. Disclosure:
        1. For personal use. Terms apply.
        2. Note: Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.
        3. Full payment terms and disclosure requirements: https://www.affirm.com/disclosures.

5) Limited Warranty

  1. Short version: We cover genuine defects. Normal wear or misuse isn’t covered.
  2. Coverage period: 90-day limited warranty against defects in materials and workmanship from the date of delivery.
  3. What’s not covered
    1. Normal wear and tear, pilling, fading, or shrinkage from washing/drying.
    2. Stains, discoloration, odors, pet damage, cuts, or burns.
    3. Improper care or commercial use.
    4. Some products are handcrafted using natural materials—therefore, no two products are identical and may vary in color, size or finish. We believe that this adds to the value and quality of those products. Small irregularities in sizes, embroidery and color are hallmarks of hand-craftsmanship and should not be considered defects.
  4. Remedy: At our option, we will repair, replace, or refund the item after review.
  5. Make a claim through our Return Request Form: https://zfrmz.com/Zm8FCXfZ0KBFywMo1Qnf.

6) Pricing & Promotions

  1. Promo codes:
    1. Only one promo code per order unless stated otherwise.
    2. Some items may be excluded.
  2. Pricing errors: If there is an obvious pricing or description error, we may cancel and refund before shipping.
  3. Gift cards & store credit:
    1. Digital gift cards are delivered by email, carry no fees, and can be redeemed online or in-store.
    2. Store credit can be redeemed online or in-store.
    3. Lost or stolen gift cards cannot be replaced.

7) Accessibility Statement

  1. We’re committed to making our website usable by everyone, including people with disabilities. We work toward industry guidelines and welcome feedback. Need help?
  2. Email hello@orchidsluxhome.com or call (888) 278-3682 (Mon–Fri, 10–6 CT). Please include the web page and a brief description of the issue. We’ll do our best to assist.

8) Disputes & Governing Law

  1. These terms use Texas law (without affecting any non-waivable rights you have where you live). If a dispute occurs, you may bring a claim in small-claims court where you live or where we are based.

9) Updates to Terms of Sale

  1. We may update these terms prospectively. The “Last updated” date appears at the bottom.

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