Consumer Terms of Sale - Orchids Lux Home Terms and Conditions

Consumer Terms of Sale

1) Who these terms apply to

  1. User: Retail purchases for personal use (not resale).
  2. Website: https://partners.orchidsluxhome.com
  3. Entity: Orchids America LLC (“Orchids,” “we,” “us,” “our”)

2) Shipping & Delivery

  1. Short version: Orders ship from the DFW, Texas in 1–3 business days (Mon–Fri). If we can’t ship when promised, we’ll email you to approve a new date or choose a full refund.
  2. Processing times:
    1. In-stock: 1–3 business days.
    2. Backorders: As per ETA noted on your order confirmation.
    3. Holidays/peak: 2–4 business days.
    4. We do not ship on weekends or U.S. federal holidays.
  3. Rates & thresholds: Rates apply to standard ground shipping in the contiguous U.S.
    1. Order Value = Shipping Rate
    2. Less than $199 = $15
    3. $200 – $299 = $20
    4. $300 & Over = Free Shipping
    5. Alaska/Hawaii/Puerto Rico: Charged at carrier-calculated rates, we will email you a quote after you've placed an order.
  4. Transit & carriers: We use UPS/FedEx/USPS. Estimated delivery dates appear in your shipping confirmation email and come from the carrier; they’re not guaranteed.
    1. PO Boxes/APO/FPO are fulfilled via USPS where available.
  5. Where we ship from: Our primary warehouse is in the DFW, TX.
  6. Delays: If there’s a delay beyond the stated timeframe, we’ll email you. You can accept the new timing or take a full refund immediately.
  7. International: For international orders, please email hello@partners.orchidsluxhome.com for a manual quote. Import duties/taxes are paid by the customer.

3) Returns & Exchanges

  1. Short version: 30-Day Satisfaction Guarantee. Start a return through our Return Request Form. Return unused, unwashed items within 30 days of delivery. We charge $30 per return (per order) for most items and $50 for oversized items. If we sent a defective or incorrect item, returns are free.
  2. What can be returned
    1. New condition only: unused, unwashed, with original packaging/tags.
    2. Bed sheets & other hygiene-sensitive items: returnable only if unopened and seals are intact (unless defective).
    3. Non-returnable: final-sale items (strictly enforced), furniture, swatches, sale/clearance, and personalized/monogrammed items.
    4. Items damaged on arrival (DOA): contact us within 7 days of delivery with photos via the Return Request Form.
  3. Return window: Request a return within 30 days of delivery.
  4. How returns work
    1. Start a return via the Return Request Form: https://zfrmz.com/Zm8FCXfZ0KBFywMo1Qnf.
    2. We issue a prepaid label.
    3. A $30 fee applies to most returns (per order#); $50 for oversized items (oversized status will be noted on the product page).
    4. Ship the item within 14 days of label issue.
    5. Defective/incorrect items: no fee (we cover shipping).
  5. Refund timing: Refunds are issued to the original payment method 7–10 business days after we receive and inspect the return. Shipping charges are not refundable.
  6. Exchanges: For a different color/size, the fastest method is to return for a refund and place a new order.

4) Limited Warranty

  1. Short version: We cover genuine defects. Normal wear or misuse isn’t covered.
  2. Coverage period: 90-day limited warranty against defects in materials and workmanship from the date of delivery.
  3. What’s not covered
    1. Normal wear and tear, pilling, fading, or shrinkage from washing/drying.
    2. Stains, discoloration, odors, pet damage, cuts, or burns.
    3. Improper care or commercial use.
    4. Some products are handcrafted using natural materials—therefore, no two products are identical and may vary in color, size or finish. We believe that this adds to the value and quality of those products. Small irregularities in sizes, embroidery and color are hallmarks of hand-craftsmanship and should not be considered defects.
  4. Remedy: At our option, we will repair, replace, or refund the item after review.
  5. Make a claim through our Return Request Form: https://zfrmz.com/Zm8FCXfZ0KBFywMo1Qnf.

5) Pricing & Promotions

  1. Promo codes:
    1. Only one promo code per order unless stated otherwise.
    2. Some items may be excluded.
  2. Pricing errors: If there is an obvious pricing or description error, we may cancel and refund before shipping.
  3. Gift cards & store credit:
    1. Digital gift cards are delivered by email, carry no fees, and can be redeemed online or in-store.
    2. Store credit can be redeemed online or in-store.
    3. Lost or stolen gift cards cannot be replaced.

6) Accessibility Statement

  1. We’re committed to making our website usable by everyone, including people with disabilities. We work toward industry guidelines and welcome feedback. Need help?
  2. Email hello@partners.orchidsluxhome.com or call (888) 278-3682 (Mon–Fri, 10–6 CT). Please include the web page and a brief description of the issue. We’ll do our best to assist.

7) Disputes & Governing Law

  1. These terms use Texas law (without affecting any non-waivable rights you have where you live). If a dispute occurs, you may bring a claim in small-claims court where you live or where we are based.

8) Updates to Terms of Sale

  1. We may update these terms prospectively. The “Last updated” date appears at the bottom.

    • Most Viewed Articles

    • Catalog

      Step into the world of Orchids Lux Home, presented through our detailed catalogs featuring premium home textiles and furnishings in thoughtfully curated collections. Our comprehensive range showcases exquisite bedding, premium linens, elegant ...

    • Customer Benefit Program for the Trade

      On purchase of $5000 and above in a calendar year (i.e. whether a stand alone order or cumulative of multiple orders between 1st Jan and 31st Dec) will entitle a customer to a complete set of 3 Swatch Books complimentary as well as Swatches of our ...

    • Metal Bed

      Product Information & Assembly Instruction Features Long lasting base frames Our beds come with a base frame as standard which is designed for a long life and are meticulously tested to British Standards. Find out more about our bed frames. High ...

    • Leather Headboard

      Product Information & Assembly Instruction Features Our leather headboard collection is lavishly upholstered in top grain leather. Premium Leather Upholstery Crafted from high-quality leather for a luxurious look and feel, offering durability and ...

    • Sheets Sets

      Sizes Flat Sheets Queen 90" W x 102" L King 108" W x 102" L Split King 118" W x 107" L Cal King 118" W x 107" L Fitted Sheets Queen 60" W x 80" L x 18" D King 78" W x 80" L x 18" D Split King 38" W x 80" L x 18" D Pillowcases Standard 20" W x 32" L ...

    • Related Articles

    • Wholesale Terms of Sale

      1) Wholesale Terms of Sale User: These terms apply to purchases made by businesses. Website: https://partners.orchidsluxhome.com Entity: Orchids America LLC (“Orchids,” “we,” “us,” “our”) 2) Acceptance & Scope By opening, visiting, accessing, or ...

    • Privacy Policy

      Who we are: Orchids America LLC (“Orchids Lux Home,” “OLH,” “we,” “us,” “our”) Address: 2050 North Stemmons Freeway, Unit 307, Dallas, Texas 75207 Scope: This Policy applies to orchidsluxhome.com, partners.orchidsluxhome.com, blog.orchidsluxhome.com, ...